Durmuş Otomotiv – Frequently Asked Questions

– Why should I choose Durmuş Otomotiv?
Durmuş Otomotiv is committed to delivering not only products, but also quality, reliability, and performance. With our highly skilled team, extensive product portfolio, and robust stock availability, we ensure fast and accurate supply of the right parts. Furthermore, our comprehensive after-sales support positions us as your trusted long-term business partner.

– What are your working hours?
Our office is open Monday through Friday, from 08:00 to 17:00 (GMT+3). We remain closed during official public holidays.

– How can I reach you?
Customers may contact us during business hours through our registered telephone numbers or visit our headquarters. For written communication, you may also reach us via our official e-mail address.

– Which product groups do you cover?
We specialize in a wide range of automotive electrical components including:

• Starter motors and spare parts

• Alternators and spare parts

• Starter solenoids

• A comprehensive line of automotive accessories

– Do you export internationally?
Yes. With proven expertise in exports and a solid logistics infrastructure, Durmuş Otomotiv supplies products to more than 10 countries across 3 continents. Our active customer base spans Europe, the Middle East, and the Balkans, among other regions.

– How does the order process work?
Orders can be placed via telephone, e-mail, or our B2B platform. Once confirmed, all orders are carefully prepared and dispatched with the necessary documentation in the shortest possible time.

– What are your warranty and return policies?
All products are sourced and supplied in compliance with manufacturer standards. In cases of defect or incompatibility, we offer swift and solution-oriented support within the framework of our warranty and return policy.